United Airlines Just Sent a Very Smart Email to 1.5 Million Customers. These 3 Words Mattered Most

Science suggests we’re hardwired to react with greater empathy when we know people’s names.

BUSINESS May 26, 2025 Add to Reading List

Science suggests we’re hardwired to react with greater empathy when we know people’s names.

I am a computer training teacher and I worked as IT support in Preah Sihanouk Province. I like to share knowledge, experience to everyone.