How Lyft and Baked by Melissa Stay Customer-Obsessed—Even When It’s Difficult

Brian Irving, chief marketing officer at Lyft, and Melissa Ben-Ishay, founder of Baked by Melissa, talk at Inc.’s SXSW Founders House.

How Lyft and Baked by Melissa Stay Customer-Obsessed—Even When It’s Difficult

Brian Irving, chief marketing officer at Lyft, and Melissa Ben-Ishay, founder of Baked by Melissa, talk at Inc.’s SXSW Founders House.