An Ex-FBI Negotiator Says the Key to Winning Is Getting People to Say This 1 Word

When people say this, they feel safe, protected, and empowered, according to former FBI lead kidnap negotiator Chris Voss.

An Ex-FBI Negotiator Says the Key to Winning Is Getting People to Say This 1 Word

When people say this, they feel safe, protected, and empowered, according to former FBI lead kidnap negotiator Chris Voss.